For business customers still using the invoice payment method, here's how the process works:

1. Ensure correct payment details
   When making your monthly payment, always include the Invoice ID as a reference. This is crucial for identifying and matching your payment to the correct account.
2. Payment timeline
   Payments are generally processed within 10 business days.
3. Checking payment status
• Log in to your BMW Charging account.
• Navigate to the "Invoices" section on your contract dashboard.
• Review the payment status for each invoice.
4. Unresolved invoices
   If an invoice still appears as "open" after 10 business days, please contact Customer Service for assistance. When contacting our team, please make sure to share the invoice ID and bank transfer date with our team for a faster resolution of the issue.
   
   If you have already made a payment, please send a proof of payment to payinfo@digitalchargingsolutions.com together with your account details, and we will allocate the payment as soon as possible.

Helpful tip:
Double-check all payment details to avoid processing delays or errors.

Furthermore, we recommend switching from bank transfer to one of our other available payment methods, where payments are processed automatically each month.