Why is data consistency important?
To use BMW Charging without issues, your vehicle information in My BMW must match the data in your BMW Charging account. This ensures smooth access to all services and benefits.
What should I do if I get a data mismatch notification?
If you receive an email about a data mismatch, it means that the information in your My BMW and BMW Charging account does not match. You need to update your data within 30 days to avoid cancellation of your contract.
How do I update my vehicle information in My BMW?
- Open the My BMW on your device.
- Ensure your vehicle is listed with the status "Your vehicle is confirmed."
- Update vehicle details, including the Vehicle Identification Number (VIN), if necessary. Learn more about finding your VIN here.
- Check that your BMW ID and VIN in My BMW match those in your BMW Charging account.
- For a step-by-step guide, you can also watch this how-to video.
What if my vehicle is in the My BMW, but not in the BMW Charging account?
You need to create a new BMW Charging contract for your current vehicle:
- Log in to your BMW Charging account.
- Create a new contract for your current vehicle.
- Ensure all details, including your BMW ID and VIN, match those in the My BMW.
What happens if I don't update my data on time?
If your data mismatch isn't corrected within the specified time, we will have to cancel your BMW Charging contract.
What if I have multiple BMW IDs?
You must use the same BMW ID for both your vehicle and charging account. Ensure the ID linked to your vehicle is the same one used for managing your charging contract.
Steps to fix contract cancellation due to VIN mismatch
If your contract is cancelled due to a VIN mismatch:
- Log in to https://www.bmw-public-charging.com to see which account the contract is linked to.
- Verify the VIN shown in the contract dashboard is correct.
- Ensure this account is the primary user account for your vehicle. For more details on setting the primary user, refer to this FAQ article.
- If needed, create a new contract using the account of the primary user for the vehicle.
Who should I contact if I have further questions or need assistance?
Contact our BMW Charging customer service team regarding your charging contract, or reach out to BMW ID for more help related to your vehicle and for further help related to your BMW ID, please contact BMW ID.